LOD Perspectives: Jenny Hacker

3 Mins Read

Events and Webinars

8 months ago

Maria Passemard is joined by Jenny Hacker, Head of Legal Operations at Royal London Group. Jenny's team has just been awarded Legal Operations Team of the Year (In-house) by The Lawyer for 2020!

In this discussion, they cover various topics, including:
  • How to triage your legal workflows using data capture and risk analysis
  • Sending the right work to the right people
  • Team management through bi-weekly 'huddles' (and other principles of Agile)
  • Using skills and allocation matrices to assign matters
  • Capacity management through 'traffic light' systems

Please note, this is audio loss from 4:11 to 4:28.