LOD Perspectives: Jenny Hacker

3 min read

Last updated: May 3, 2021

Maria Passemard is joined by Jenny Hacker, Head of Legal Operations at Royal London Group. Jenny's team has just been awarded Legal Operations Team of the Year (In-house) by The Lawyer for 2020!

In this discussion, they cover various topics, including:
  • How to triage your legal workflows using data capture and risk analysis
  • Sending the right work to the right people
  • Team management through bi-weekly 'huddles' (and other principles of Agile)
  • Using skills and allocation matrices to assign matters
  • Capacity management through 'traffic light' systems

Please note, this is audio loss from 4:11 to 4:28.