Global Tech Giant: Scalable Legal Support Over Time

Challenge

A leading global technology company needed a fully managed, scalable legal desk to support contracting and commercial activity across multiple regions. The internal legal team was under pressure to handle growing volumes of work while reducing legal spend, shortening contract turnaround times, and increasing deal throughput—without compromising quality. The business also wanted a standardised, continuously improving service model that teams would actively trust, value, and use over the long term.

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Solution

LOD designed and delivered a globally scaled legal support model, building a first-class team anchored by dedicated delivery managers across three global hubs covering EMEA, North America, Latin America, and Asia-Pacific. The service scaled over time from 15 to more than 50 lawyers and contract managers, providing end-to-end support across the client’s contracting lifecycle. Centralised delivery leadership, supported by regional specialists, reporting, and technology teams, ensured consistent quality, standardised processes, and a user-friendly experience. This structured “service wrapper” reduced operational burden on the internal legal team while enabling efficiency, insight, and continuous improvement at scale.

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Impact

The client now benefits from a high-performing, cost-efficient legal service that scales seamlessly with business demand. Contract turnaround times were reduced, deal velocity increased, and customer satisfaction consistently exceeded expectations. The model delivered significant cost savings compared to the client’s original onshore approach, with additional efficiencies realised over time through standardisation and process optimisation—allowing the legal function to support growth while maintaining quality, control, and confidence.

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