Unlocking the Exponential Impact of People, Process and Technology

Challenge

A top Am Law 100 firm was managing significant annual case volumes but lacked the internal capacity to keep pace with rising client demand. Many matters required attorneys with highly specific traits—able to manage large dockets, interpret complex timelines, and analyse claims quickly and accurately—making them difficult to source through traditional recruitment channels. Without the ability to scale both capacity and capability, the firm risked delays, inconsistent delivery, and the need to turn away client work, putting revenue and long-standing client relationships at risk.

Solution

LOD partnered with the firm to design a structured, scalable delivery model built around the right mix of talent, process, and technology. The engagement began with a small pilot of two to three attorneys and scaled steadily to a Structured Team of more than 30 attorneys, supported by paralegals and dedicated administrative professionals. Each team member was selected using LOD’s insight-led talent approach to ensure the precise skills, traits, and working style required for high-volume, complex casework. As the team grew, LOD introduced a dedicated administrative layer to maintain efficiency and allow attorneys to focus on substantive legal work. The solution was further strengthened by LOD’s Warranty Claims Manager technology, which enabled structured case chronologies, consistent documentation, and faster, more confident assessments of claim validity across a large volume of matters.

Impact

The firm gained a streamlined, high-performing operating model that allowed it to scale capacity without increasing internal headcount. Consistent workflows, supported by specialist talent and technology, improved efficiency, strengthened quality, and reduced operational pressure on internal teams. As a result, the firm was able to take on more client work, maintain seamless delivery, and achieve greater cost control—protecting client trust while building a sustainable foundation for continued growth.

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