Challenge
A prominent managed services company in AESEAN, with a $1.7bn turnover, had concerns it was leaking revenue from its contracts. They didn't have the in-house resources or expertise to prove their concerns.
Solution
SYKE used AI technology combined with their team of contract and data experts to analyse 30,000 pages of contracts. Within an 8 week turnaround, SYKE extracted and analysed 45 data points to identify that the client was leaking $1.78m revenue.
Our analysis found:
- 50% of contracts had expired but services continued to be provided
- Renewal notices varied making it difficult to manage
- SLAs varied between 5-10%
- 89% of contracts didn't have cancellation fees
- 98% didn't have minimum spend commitments
- 66% didn't have IP clauses
- 32% didn't limit liability within approved thresholds
Impact
SYKE identified a $1.78m revenue leak within a quick turnaround, giving the client a 36x ROI. SYKE recognised immediate contract process improvements and implemented them to fix revenue leakage.
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